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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kallie Isaacs

March 9, 2026

5  out of  5
rating by Kallie Isaacs
"Allis was wonderful! She made it so easy to find a policy that fit my needs and went over and beyond to find any discounts. She gave her own advice and made you feel like she wanted to help, not just get a new customer. I recommend all my family and friends to State Farm."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Carole Jacobs

March 9, 2026

5  out of  5
rating by Carole Jacobs
"Josh, was very helpful in working with me and finding the coverage I wanted at a much lower price. I am appreciative of his help. Before you make a decision you should give them a chance to help you."
We responded:
"Carole, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chris Brown’s Team is just a call or email away!"
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Timothy Branham

March 6, 2026

5  out of  5
rating by Timothy Branham
"This is my first time getting my own insurance for my own vehicle after moving from my parents. They made it every easy and affordable for my age."
We responded:
"Thank you so much for the 5-star rating, Timothy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Timothy Hampton

March 5, 2026

5  out of  5
rating by Timothy Hampton
"Chris Brown was able to save me money on my Auto Insurance. His customer service and support was great!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Chris Brown’s Team here in Richmond . "
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James Smith

March 2, 2026

5  out of  5
rating by James Smith
"They have called me every 6 months or texted to get me a quote as I shop every 6 months for lower rates! They have been close but never lower until this February 2026! They beat my rate by near 90 bucks a month and added 50K of renters insurance! Great folks with great service and the lowest rate I've had in years! Definitely let them give you a quote and see if they can save you $$$!"
We responded:
"Thank you for your kind review of State Farm Agent Chris Brown’s Team. We appreciate it!"
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Rebecca Whigham

March 2, 2026

5  out of  5
rating by Rebecca Whigham
"Called to get a quote, received all the information needed to start a new policy within 15 min! Made the transition so easy!"
We responded:
"Rebecca, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Chris Brown’s Team here in our Richmond office. "
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Lesia Igo

February 5, 2026

5  out of  5
rating by Lesia Igo
"State Farm saved me a lot! Thank you!"
We responded:
"Thanks Lesia! We love helping people like you with their auto and home insurance! I appreciate you trusting us with your business. "
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Joseph Dolen

February 4, 2026

5  out of  5
rating by Joseph Dolen
"Allis is the absolute best! She explained everything to me very clearly and was able to break things down for me, so that I could understand it. Everyone I have talked to from this office has been so kind and very helpful. They have 10/10 service and great prices, I would definitely recommend them."
We responded:
"Wow! Thanks Joe! I appreciate you taking the time to give Allis such a nice review. "
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mangojuulpod s

February 3, 2026

5  out of  5
rating by mangojuulpod s
"incredible agent and service!"
We responded:
"Thanks for the Five Star review! We appreciate your business!"
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erin kirk

February 1, 2026

5  out of  5
rating by erin kirk
"Allis provided excellent customer service and communication. Than you so much."
We responded:
"Thanks Erin-So glad we were able to help with all your auto, motorcycle & homeowners insurance. It’s always great to hear good things about my team, too! "
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Laken Adams

January 29, 2026

5  out of  5
rating by Laken Adams
"Allis is always there when I need there. Great customer service!"
We responded:
"Thanks Laken! Happy to hear Allis was able to help with your auto and homeowners insurance. We’re always here to help when you need us!"
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Sharlene Lee

January 20, 2026

5  out of  5
rating by Sharlene Lee
"Super helpful folks!"
We responded:
"Thanks Sharlene! We appreciate you trusting us with your auto and renters insurance. "
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Timohy Nutt

January 19, 2026

5  out of  5
rating by Timohy Nutt
"Well, helpful, polite, professional, and will help you get insurance the same day you call love them will not go to any other insurance company because they make you feel like a part of their family"
We responded:
"Thanks for the positive review, Timothy! Glad we could help with your auto and renter’s insurance! "
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Vanessa Tester

January 6, 2026

5  out of  5
rating by Vanessa Tester
"I had a very positive experience with this office. They gave me the best rates and got me enrolled quickly and effortlessly"
We responded:
"Thanks Vanessa! I’m happy we could help with your auto and renters insurance. Please feel free to reach out if you ever have any questions or concerns. Have a great day!"
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Whitney Innis

December 15, 2025

5  out of  5
rating by Whitney Innis
"Allis was so kind and helpful. Saved us over 100 a month. She was sweet and caring. She seems very knowledgeable. I couldn’t ask for a nicer company to speak with. Had Chris brown as my agent many years ago. He was great as well!"
We responded:
"Whitney-thanks for your continued trust in State Farm for your auto & renter’s insurance! We’re honored to serve you again and are always here to support your insurance needs. "
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DJ Play

November 24, 2025

5  out of  5
rating by DJ Play
"Received a cold call asking permission to give me a quote, so I put them to work. I asked them to quote me on 3 vehicles, trailer, motor cycle, and rental insurance. In the past it has been no match compared to my current provider, however this time was amazing. Hands down they beat my old company, the staff was very knowledgeable and very curious. I highly recommend Chris Brown and his staff"
We responded:
"Thanks for the glowing review! Glad we could help you with all of your insurance needs. We appreciate you giving us a shot!"
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Lindsay Wells

November 13, 2025

5  out of  5
rating by Lindsay Wells
"I love hunter at state farm he is awsome. I have had some very frustrating experience with insurance companies before but not here they explain everything thoroughly great prices and they are extremely helpful i would recommend Chris brown state farm to anyone"
We responded:
"Thanks for the kind words, Lindsay! I’m happy Hunter was able to help with your auto and renters insurance while delivering exceptional customer service. We look forward to having you as a client for a long time! "
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Beth Hughes

November 12, 2025

5  out of  5
rating by Beth Hughes
"My agent is Allis, and she is wonderful! Helped with all my questions, was very knowledgeable and made an unpleasant experience very comfortable! VERY happy to be a part of this agency!"
We responded:
"Thanks Sarah-we’re glad to have you as a client! So happy we could help with your auto insurance!"
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Ricky Bunch

October 30, 2025

5  out of  5
rating by Ricky Bunch
"Allison Frazier was a pleasure to deal with. Saved me a ton of money while being a pleasure."
We responded:
"Thanks for the kind words, Ricky. I always love hearing that my team was able to help. We appreciate your business and hope to have you as an auto & renters client for a long time to come!"
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Rebecca Cox

October 27, 2025

5  out of  5
rating by Rebecca Cox
"Absolutely love them. They help me to lower my car insurance"
We responded:
"Happy we could get you a better rate on your car insurance! It’s good to have you back!"
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jon alcorn

October 21, 2025

5  out of  5
rating by jon alcorn
"Great coverage and great prices!!!"
We responded:
"Thanks Jon! Glad we could help with your auto and renters insurance!"
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Alaina Kelley

October 15, 2025

5  out of  5
rating by Alaina Kelley
"Hunter was amazing to work with. Super friendly, gave me great advice, and let me know all of my options and benefits. I have never had a bad experience here. 10/10 would recommend."
We responded:
"Alaina-Thank you so much for the 5-Star review! We’re thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to being your auto and renters insurance go-to for years to come! "
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Lukunka Mulenga

October 7, 2025

5  out of  5
rating by Lukunka Mulenga
"Just a bunch of helpful people that I recommend you to work with. Allison Frazier was very pleasant, made the process easy and smooth, lowered my bill 💵. Thank you guys"
We responded:
"Thanks for the positive feedback, Lukunka. I’m glad we were able to help with your auto & renters insurance! Allison said you were a pleasure to work with, as well!"
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x outstanding

September 17, 2025

4  out of  5
rating by x outstanding
"I would have given a 5 star but I am new to State Farm and yet to see how things are 6 months or a year into this adventure with State Farm. The agents were super nice and helpful."
We responded:
"Thanks for the review! We hope to keep you around for longer than a year!"
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Challis Mills

September 13, 2025

5  out of  5
rating by Challis Mills
"Honestly the best customer service you could ever ask for, top notch. From my business to house, cars and now rv, allis has handled everything perfectly."
We responded:
"Challis-thanks for the glowing review! We’ve loved being your go to insurance agency for the past 4 years! "