State Farm® Insurance Agent Chris Brown

"I worked with Steve, i’m 20 y/o, he was very helpful in explaining everything to me very clearly and understandable. He helped me get the best policy for me at a great price. Very quick and very polite, highly recommend. Edit: 2 years later and still very pleased with the service. i called chris today @ 5min till 5pm, he was still more than willing to take care of me. We discussed my policy and had a pleasant chat for atleast 25 minutes. Couldn’t be happier with the help provided from them."

"Our house in Hidden Hills received quite a bit of damage from the recent wind/hailstorm in Richmond . We contacted our agent, Chris Brown a couple days later and immediately things started to happen.Within a few days Denise Koen, State Farm's adjuster was on site to inspect the damage & in a matter of a few days we received a comprehensive repair estimate. We were surprised by the breath and scope of the project, issues were found that we did not notice during our own inspection. We have already received the settlement and we're working with contractors to make the necessary repairs. It's great to have a local agent who will pitch in and help out with this stuff, I would hate the thoughts of dealing with an online or phone agent, I can't imagine that things would have gone as smoothly. We have a relative who's with a large national insurance company, they're still waiting for the adjuster to show up, I'm told they're not scheduled for another week or so. Thanks Chris, well done, we appreciate all you do!"

"Chris and his team are fantastic! They are responsive, attentive and understanding. I’ve recently enrolled both home and auto into Sate Farm and have been very pleased with the discounts and customer service. I hope I never need them, but I know if I do, they’ll be ready to have my back."

"As a recent transplant to Richmond and Kentucky as a whole, I knew I’d need to find a new, local State Farm agent to transfer my policy over. I’d been warned by friends and family that auto insurance in this state is a completely different animal and definitely went into my appointment expecting the worst (for my pocketbook) but I ended up pleasantly surprised! Chris’ office staff is phenomenal. Allis checked me in and we shared a nice chat while I waited for my appointment time. She is so personable and easy to talk to. Her professionalism is top notch while letting her personality shine through which was a perfect pre-game for my appointment. Chris himself is the best agent I’ve ever had with any insurance company. Not only was my appointment directly with him instead of some other assistant or staff member, but he took the time to get to know what my needs actually were before changing anything on my policies. He fixed some errors my previous agent made, then spent additional time explaining exactly what my policy covered, what the terminology used meant, and provided examples to ensure comprehension… Like, did you know hitting a deer would be a comprehensive claim and not collision? I didn’t, but I do now! Aside from providing thorough service and having excellent taste in music (you will need to make an appointment to check this for yourself), my monthly policy premium increase was less than what I spend at Starbucks on Saturday morning. Plus, the policy covers more than it did in my previous state (Thanks, Kentucky!). He cares, and he has a solid handshake. 10/10, I highly recommend Chris Brown, even though he wasn’t wearing khakis."

"Great experience! I spoke with Alice who was very helpful. They got me set up with new auto and renters insurance in less that 20 minutes. The process was quick and painless and they saved me $$$. Excited to work with Alice, Chris, and the whole team. Wonderful experience, highly recommend."

"I've been with State Farm for many years in other states. Never have I felt more respected and blessed to be a client. The Chris Brown office is special; they are always polite, courteous and helpful.. My most recent interaction was with Allison. As usual, she was all of the above! It's a good thing to conduct business with a smile and good communication. I most certainly recommend: Chris Brown State Farm 👍🏽 Thanks Allison 😁"