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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Eddie Matthews

September 8, 2023

5  out of  5 rating by Eddie Matthews
"Great place check it out."

Brandon McGee

August 31, 2023

5  out of  5 rating by Brandon McGee
"I worked with Steve, i’m 20 y/o, he was very helpful in explaining everything to me very clearly and understandable. He helped me get the best policy for me at a great price. Very quick and very polite, highly recommend. Edit: 2 years later and still very pleased with the service. i called chris today @ 5min till 5pm, he was still more than willing to take care of me. We discussed my policy and had a pleasant chat for atleast 25 minutes. Couldn’t be happier with the help provided from them."

Stephen Krause

August 29, 2023

5  out of  5 rating by Stephen Krause
"Allison and State Farm really helped my wife and I with getting a more affordable home and auto insurance rate. When searching for home insurance State Farm gave me more options and worked with my budget. Thankful to be working with them."

Stacy Jordan

July 29, 2023

5  out of  5 rating by Stacy Jordan
"I have been super impressed with the quick response to the recent storm damage that our home sustained. Shannon C. has gone above and beyond to make this process as smooth as possible. I highly recommend Chris Brown State Farm"

Don Johns

July 24, 2023

5  out of  5 rating by Don Johns
"Being new to the area we were lucky to find Chris to help us with our insurance needs. He did a great job helping us to find a plan to fit our needs for both home and auto."


July 23, 2023

5  out of  5 rating by Dafne
"Exceptional, fast response w/ care & clear direction for getting my vehicle repaired from the recent hail damage. Truly dependable & honest staff and I am blessed with having Chris Brown's team there when I need my insurance to come through for me :)"

John Waggoner

July 11, 2023

5  out of  5 rating by John Waggoner
"Our house in Hidden Hills received quite a bit of damage from the recent wind/hailstorm in Richmond . We contacted our agent, Chris Brown a couple days later and immediately things started to happen.Within a few days Denise Koen, State Farm's adjuster was on site to inspect the damage & in a matter of a few days we received a comprehensive repair estimate. We were surprised by the breath and scope of the project, issues were found that we did not notice during our own inspection. We have already received the settlement and we're working with contractors to make the necessary repairs. It's great to have a local agent who will pitch in and help out with this stuff, I would hate the thoughts of dealing with an online or phone agent, I can't imagine that things would have gone as smoothly. We have a relative who's with a large national insurance company, they're still waiting for the adjuster to show up, I'm told they're not scheduled for another week or so. Thanks Chris, well done, we appreciate all you do!"

rachel black

July 11, 2023

5  out of  5 rating by rachel black
"I have several vehicles listed through State Farm. Chris Brown’s office in Richmond, Ky has the best service around. Everyone I have talked to there are extremely helpful and very pleasant. They treat you like family."

Debbie Marshall

May 30, 2023

5  out of  5 rating by Debbie Marshall
"I am so pleased that I decided to give Chris Brown's State Farm agency a call. I spoke with Allis. She was so helpful and so personable!!! I am thrilled to be a new customer!"

Jessica Pitman

May 16, 2023

5  out of  5 rating by Jessica Pitman
"The customer service was incredible and the rates were great. They genuinely treat you like they care and not like it’s just a business transaction. I couldn’t recommend them more, they are a great agency!"

Megan McCreary

April 20, 2023

5  out of  5 rating by Megan McCreary
"Allison was a pleasure to work with! She was very helpful, responsive and thorough. Excellent service and I would highly recommend."

Jamerson Houston

March 10, 2023

5  out of  5 rating by Jamerson Houston
"Allis, my insurance agent was so friendly and made getting insurance quote super easy!!! Thank you so much!!!"

Harold Johnson

March 2, 2023

5  out of  5 rating by Harold Johnson
"Helped when my battery was dead, friendly people and great service."

Cailee Hollen

February 24, 2023

5  out of  5 rating by Cailee Hollen
"Allison helped me so much today! I switched from Liberty Mutual ($400/mo), and am now paying less than $200/mo with State Farm. Thanks so much Allison!"

Robin Lynn

February 23, 2023

5  out of  5 rating by Robin Lynn
"My only regret is that we didn't switch to State Farm sooner. The amount of money we saved was incredible! Chris, Shannon and Allis are the best! They're extremely kind, personable and helpful. I would definitely recommend!"

Robert Carr

February 9, 2023

5  out of  5 rating by Robert Carr
"Chris and his team are fantastic! They are responsive, attentive and understanding. I’ve recently enrolled both home and auto into Sate Farm and have been very pleased with the discounts and customer service. I hope I never need them, but I know if I do, they’ll be ready to have my back."

Spencer Bolton

February 1, 2023

5  out of  5 rating by Spencer Bolton
"Shannon is very knowledgeable and helpful."

Daniella Michaud

January 21, 2023

5  out of  5 rating by Daniella Michaud
"As a recent transplant to Richmond and Kentucky as a whole, I knew I’d need to find a new, local State Farm agent to transfer my policy over. I’d been warned by friends and family that auto insurance in this state is a completely different animal and definitely went into my appointment expecting the worst (for my pocketbook) but I ended up pleasantly surprised! Chris’ office staff is phenomenal. Allis checked me in and we shared a nice chat while I waited for my appointment time. She is so personable and easy to talk to. Her professionalism is top notch while letting her personality shine through which was a perfect pre-game for my appointment. Chris himself is the best agent I’ve ever had with any insurance company. Not only was my appointment directly with him instead of some other assistant or staff member, but he took the time to get to know what my needs actually were before changing anything on my policies. He fixed some errors my previous agent made, then spent additional time explaining exactly what my policy covered, what the terminology used meant, and provided examples to ensure comprehension… Like, did you know hitting a deer would be a comprehensive claim and not collision? I didn’t, but I do now! Aside from providing thorough service and having excellent taste in music (you will need to make an appointment to check this for yourself), my monthly policy premium increase was less than what I spend at Starbucks on Saturday morning. Plus, the policy covers more than it did in my previous state (Thanks, Kentucky!). He cares, and he has a solid handshake. 10/10, I highly recommend Chris Brown, even though he wasn’t wearing khakis."


January 20, 2023

5  out of  5 rating by Kevin
"Great experience! I spoke with Alice who was very helpful. They got me set up with new auto and renters insurance in less that 20 minutes. The process was quick and painless and they saved me $$$. Excited to work with Alice, Chris, and the whole team. Wonderful experience, highly recommend."

Chris Hester

January 7, 2023

5  out of  5 rating by Chris Hester
"I've been with State Farm for many years in other states. Never have I felt more respected and blessed to be a client. The Chris Brown office is special; they are always polite, courteous and helpful.. My most recent interaction was with Allison. As usual, she was all of the above! It's a good thing to conduct business with a smile and good communication. I most certainly recommend: Chris Brown State Farm 👍🏽 Thanks Allison 😁"

Lexi Crouse

January 5, 2023

5  out of  5 rating by Lexi Crouse
"Chris is always quick to help me when the need arises. Makes things simple to navigate through and always right there when I need him."

Patrick Sullivan

January 5, 2023

5  out of  5 rating by Patrick Sullivan
"Allis is great to work with and always kind! They always work with you to help you get the best rate you can too."

Thomas Rodriguez

December 28, 2022

5  out of  5 rating by Thomas Rodriguez
"Always friendly, always patient, always willing to go the furthest they can for their clients."

Beverly Bray

December 8, 2022

5  out of  5 rating by Beverly Bray
"They were a pleasant to deal with…"


November 18, 2022

5  out of  5 rating by Cthuthar
"Absolute flawless experience. Allis was very helpful and saved me even more than we thought at first!"